Experienced Bilingual Healthcare Customer Service Representative – Remote Opportunity for Spanish Speaking Professionals in Nevada
Welcome to blithequark Imagine being part of a dynamic team that is revolutionizing the customer experience in the healthcare industry. At blithequark, we are dedicated to connecting the right people with innovative solutions to deliver outstanding results. Our vision is to be the leader in customer experience, and we are looking for exceptional individuals like you to join our team. As a separate subsidiary under blithequark, we operate with a can-do culture that works together to make the ordinary exceptional.
About the Role
We are seeking a highly skilled and compassionate Bilingual Healthcare Customer Service Representative to support our inbound calls from US-based members/providers who have questions about their health, wellness, pre-authorizations, copayments, and prescription plan/coverage. As a remote worker, you will have the flexibility to work from the comfort of your own home in Nevada, with a schedule based on the Pacific time zone. This full-time position offers paid training, health benefits, opportunities for professional growth, and many more employer perks.
Key Responsibilities
- Answer inbound calls in both English and Spanish from US customers and address questions & concerns regarding their healthcare benefits.
- Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for.
- Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
- Guide callers through troubleshooting, navigating self-service options, using company sites, and/or using products or services.
- Utilize client-specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged.
- Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits.
- Empathize and resolve concerns to simplify the customer’s healthcare experience.
- Navigate through multiple computer applications with speed & accuracy.
- Adapt to learn new call types when business needs change & flex support in those areas.
Work at Home Requirements To be successful in this role, you will need to meet the following work-at-home requirements:
- High-Speed Internet With At Least 25 Mbps Download Speed & 15 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services).
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (blithequark will ship you company equipment to use).
- Dedicated, Quiet, & Secured Workspace with No Distractions.
- A USB Wired Headset with Noise Canceling Microphone.
Additional Requirements To be considered for this role, you will need to meet the following requirements:
- 18+ Years & High School diploma or its equivalent.
- Must be fluent in both English & Spanish.
- Minimum of 1 year of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service).
- Medicare and/or Medicaid experience would be a plus.
- Exceptional customer service, active listening, and verbal and written communication skills.
- High computer proficiency and navigation of multiple applications.
- Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff).
- Professional Positive Attitude & Courteous Telephone Etiquette.
- Customer-focused personality and a desire to help people.
Benefits & Perks At blithequark, we offer a range of benefits and perks to our employees, including:
- Bilingual Spanish $16 per hour + Overtime during peak needs.
- Access up to 50% of your pay immediately after your shift.
- Health Insurance (Medical, Dental, Vision) & Other Benefits.
- Pet Insurance.
- Paid, Virtual Training.
- Remote work environment.
- Opportunity for Professional Development.
Career Growth Opportunities
At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including paid virtual training, to help you build your skills and knowledge. With opportunities for professional growth and advancement, you can take your career to the next level with blithequark.
Work Environment and Company Culture
At blithequark, we pride ourselves on our can-do culture that works together to make the ordinary exceptional. We are a dynamic and innovative company that values diversity, equity, and inclusion. Our employees are our greatest asset, and we are com