Epic Client Services Manager

CTG is seeking to fill a Client Services Manager (Epic Experience Required) opening for our client. Location: RemoteDuration: 2 years Work Schedule: Pacific Hours Duties: Manage and strengthen client relationships to ensure high levels of satisfaction, retention, and service delivery. Address client inquiries, concerns, and service requests promptly and professionally. Collaborate with clients and internal teams (e.g., training, infrastructure, security) to ensure seamless support. Ensure service quality guidelines and service level targets are met across all engagements. Oversee Epic system support, including upgrades, troubleshooting, and optimization of modules such as Ambulatory, Inpatient, or Revenue Cycle. Lead and mentor a team of Epic Analysts, fostering growth, accountability, and excellence. Analyze support performance data and translate insights into value-driven client strategies. Prepare and lead quarterly business reviews to evaluate performance and plan future service delivery. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Dallas Bell at [email protected]. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $140,000 to $170,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.