Enterprise Customer Success

Enterprise Customer Success About Teletrac Navman Teletrac Navman is a global provider of telematics and connected mobility solutions, helping businesses improve fleet performance, safety, and efficiency. We work with a wide range of enterprise customers across sectors including transport, construction and services, delivering technology and insight that helps them achieve measurable business outcomes. What you’ll be doing: As an Enterprise Customer Success Manager, you will take ownership of a portfolio of high-value enterprise customers, ensuring they achieve real, measurable value from our solutions. This is a strategic role focused on customer success, retention and growth, engaging with senior stakeholders to understand their objectives and ensure successful outcomes Key elements of the role include: Strategic Customer Success Act as a trusted advisor to enterprise customers, including C-suite stakeholders Understand customer challenges and objectives to shape tailored success plans Focus on long-term outcomes rather than reactive issue resolution Guide customers to increase product adoption and demonstrate clear return on investment Commercial Ownership Take responsibility for retention and revenue growth across your portfolio Support renewals and identify expansion opportunities Manage the customer lifecycle from growth opportunity through to delivery Insight-led Engagement Deliver structured business reviews that influence decision making Support increased adoption and demonstrate measurable value and return on investment Monitor customer health and act on risks and opportunities Use data and insight to support recommendations Collaboration & Delivery Work closely with Sales, Support, Professional Services and other teams Ensure customer activity progresses effectively across internal functions Maintain accurate records within CRM systems Innovation & Continuous Improvement Use AI, automation and data tools to improve efficiency and outcomes Explore new approaches to solving customer challenges Stay up to date with products, competitors and industry trends You may come from: Customer Success or Strategic Account Management roles SaaS or technology-led environments Fleet, transport, logistics or construction industries A background where you have worked with enterprise or complex B2B SaaS customers Experience we value: Experience managing enterprise or high-value accounts Ability to develop executive relationships A track record of driving retention and growth, where multiple stakeholders are involved Strong problem-solving and commercial thinking Confidence working independently and managing multiple enterprise accounts A proactive approach, focused on delivering outcomes We also welcome candidates who: Show interest in modern tools such as AI and data-led decision making Bring a consultative mindset and enjoy solving complex problems Are comfortable working in a fast-paced environment How we reward you: OTE up to £72,500 Company electric vehicle Remote working with flexibility Opportunity to travel across the UK and internationally (including Europe) A role with high autonomy and real ownership of outcomes Exposure to a diverse range of industries and customers A supportive team environment with regular coaching and development What’s next: If you are looking for a role where you can make a real impact, build strong customer partnerships, and take ownership of strategic outcomes, we would love to hear from you. Apply today and grow your career with Teletrac Navman. #LI-DL1 WHO IS TELETRAC NAVMAN Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight. Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com. WHO IS VONTIER Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies. Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry. With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally. Together, let’s power the way the world moves!