Engagement Manager
Treasure AI: Treasure AI is the agentic experience platform built to acquire, retain, and grow your most valuable customers. Powered by AI, Treasure AI is shaped by human creativity and always-on through continuous, context-driven action. Furthermore, Treasure AI employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility. KEY RESPONSIBILITIES Client & Delivery Management Primary point of contact for assigned engagements across business and technical stakeholders Lead project governance including steering committees, status reviews, and executive readouts Translate client objectives into clear engagement plans with measurable success criteria Manage client expectations, scope boundaries, and change requests; escalate and resolve conflicts Project Execution & Governance Own engagement plan including scope, timelines, milestones, dependencies, and resources Coordinate cross-functional teams (Solution Architects, Data Engineers, Product, Support) Implement delivery governance: RAID logs, status reports, change control, communication plans Ensure quality project artifacts: charters, SOWs, status decks, runbooks, handover documentation Commercial & Value Delivery Own services SOW: scope, assumptions, deliverables, acceptance criteria Identify upsell/cross-sell opportunities with Sales and Customer Success Define and track value metrics: adoption, performance, time-to-value, business impact Drive user adoption and change management with client sponsors Risk & Quality Management Maintain consolidated view of project health: schedule, scope, budget, risks, satisfaction Anticipate and mitigate delivery risks; manage dependencies across teams Enforce best-practice methodologies (agile/hybrid delivery, SDLC, data & AI standards) REQUIRED QUALIFICATIONS Bachelor's degree in Business, Engineering, Computer Science, or related field 7+ years in consulting, professional services, or program/project management with enterprise customers Proven track record leading complex, multi-stakeholder implementations (SaaS, data/analytics, AI/ML, MarTech/CDP) Strong stakeholder management with clear, confident communication skills Expertise in project management: planning, estimation, risk management, governance Experience owning SOWs, budgets, and profitability for services engagements Excellent presentation skills; ability to translate technical topics into business language Experience in global, cross-functional environments across time zones PREFERRED QUALIFICATIONS Experience with CDPs, marketing technology, data platforms, or AI/ML implementations Professional certifications: PMP, PRINCE2, Scrum Master, SAFe Background in data & analytics, cloud platforms (AWS/Azure/GCP), or enterprise SaaS Experience collaborating with partners/SIs in shared delivery models KEY COMPETENCIES Client-centric mindset focused on outcomes and long-term relationships Structured problem-solving; comfortable with ambiguity Ownership and accountability for results Strong influencing and negotiation skills Operational rigor in planning, reporting, and financial tracking Our Dedication to You: We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives. Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it. Agencies and Recruiters: We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!