Dispute & Deduction Expert
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. YOUR ROLE We are seeking a detail-oriented and analytical Deduction Analyst to join our Order-to-Cash (O2C) team. The ideal candidate will be responsible for managing customer deductions, investigating payment discrepancies, resolving disputes, and ensuring timely recovery of invalid deductions. This role requires strong analytical skills, customer interaction experience, and a thorough understanding of Accounts Receivable and Deduction Management processes. In this role you will play a key role in: Review, analyze, and resolve customer deductions Trade, non-Trade, Front end and disputes. Investigate short payments, chargebacks, pricing claims, promotional deductions, returns, shortages, and freight claims. Validate deduction claims against contracts, pricing agreements, proof of delivery, and supporting documentation. Collaborate with Sales, Customer Service, Supply Chain, Logistics, and Finance teams for dispute resolution. Prepare dispute packages and follow up with customers for recovery of unauthorized deductions. Perform account reconciliations and maintain accurate deduction records. Ensure timely closure of deductions within agreed SLA timelines. Monitor aging reports and drive reduction of outstanding deductions. YOUR PROFILE Operating in at Junior “ Mid Junior level in a Finance supportorprofessional role Operating as a Finance specialist supporting small and medium sized finance exercises Will be building skills for a more specialized Finance service. May start to manage others. Manage working relationships with stakeholders for the business areas supported Able to act on own initiative but will require supervision. Conduct root cause analysis and recommend corrective actions to prevent recurring deductions. Generate periodic reports and provide management updates on deduction trends and recovery performance. Support month-end closing activities related to Accounts Receivable and deductions. WHAT YOU'LL LOVE ABOUT WORKING HERE We recognize the significance of flexible work arrangements to provide support. Be it remote work, flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real | www.capgemini.com