Dispatch Specialist I
One Call Center Locate Specialist Responsible for screening One Call Center Locate Ticket requests to analyze the location of the dig site using a software application in relation to the company's underground fiber optics network. Accountable for the protection of company fiber and prevention of costly restoration due to a fiber cut or damage by ensuring that the dig site is clear. The working environment operates 24x7 year-round, and all specialists are expected to cover various shifts, holidays, or work overtime whenever needed.
Qualifications
- Ability to work 24/7/365 flexible hours as needed.
- Shift (Mon-Fri):
- 6am-3pm
- 10am-7pm
- 2pm-11pm CST
- Ability to work in a team environment and communicate with customers in a professional manner.
- An accurate and methodical approach.
- Good problem-solving skills.
- The ability to analyze data, recognize problems, and draw quick logical conclusions in a production environment.
- Above average mathematical acumen.
- PC skills and proficiency in MS Windows and Office applications.
- Good communication skills.
- Good customer care skills.
- Attention to detail.
- Ability to plan your work and meet deadlines.
- Ability to work independently, as well as part of a team.
- Good knowledge of IRTHNet or other Ticket Management System, Client Office (Word, Excel & Outlook), Ops Console, Map books, GIS Applications, and State One Call Center's websites.
Minimum Skills Required
- One or a combination of any of the following: Associate's or Bachelor's Degree and/or related job experience.
- Must be able to demonstrate knowledge and abilities.
- Related/Demonstrated job experience is described as: Similar industry experience via Telecom, Military, or Business with similar essential duties.
- Acquires skills through a combination of formal training and considerable on-the-job experience.
- May serve as lead and/or primary technical resource within department or work area.
- High School, GED, or equivalent education and relevant experience.
- 3 years of related experience.
Responsibilities
- Ticket analysis: Send a clear positive response if the excavator will not impact our facilities. Send a conflict response if the excavator will impact our facilities. Damage prevention to not getting cut is a priority.
- Work out of a ticket management system that lists the locate instruction plus the map showing where work is taking place and our buried assets.
- Support phone calls to direct people to the right departments and to answer questions on 811 dig tickets.