Director of Claims Operations
Job Description:
- Build & Lead a High-Performance Claims Operation
- Lead and scale a multidisciplinary Claims Operations team — spanning claims adjudication, quality, operations, and clinical — to drive accurate, timely claims processing and an exceptional member experience
- Foster a culture of metrics-driven continuous improvement, accountability, and high performance across all Claims functions
- Develop future leaders within the team and build the bench for a growing, complex operation
- Drive AI, Automation, and Operational Transformation
- Identify, prioritize, and lead automation that meaningfully increases end-to-end auto-adjudication rate, reduces claims processing time, and improves quality / accuracy
- Partner with Product and Engineering to shape the roadmap for claims technology — acting as a strategic voice, not just an operator
- Lead change management efforts as the team adopts new tools, workflows, and ways of working
- Build and maintain governance structures that support scalable, compliant, and data-informed operations
- Own Claims Strategy & Business Outcomes
- Align claims operations with Sidecar Health's broader business objectives — including continued growth, sustainable MLR, and an obsessive focus on member experience
- Drive payment accuracy, fraud prevention, and claims spend optimization through proactive stakeholder management and cross-functional initiatives
- Translate operational data into strategic insights and recommendations for senior leadership
- Mitigate operational and regulatory risk while maintaining full compliance with healthcare regulations
- Own budget development and resource allocation, ensuring alignment with organizational priorities
Requirements:
- 15+ years of operations experience, including 5+ years in healthcare
- 8+ years in senior leadership roles, leading large teams in complex environments
- Experience operating in a high-growth, tech-enabled health insurance or benefits company preferred
- Comfort with data — able to build and interpret operational dashboards and hold teams to metric-based goals
- Proven ability to lead through ambiguity, manage cross-functional stakeholders, and drive change in fast-moving environments
- Strong financial acumen — experience owning budget, headcount planning, and cost-per-claim targets
- Demonstrated results deploying AI or automation in a claims or complex operations environment
Benefits:
- Competitive salary, bonus opportunity, and equity package
- Comprehensive Medical, Dental, and Vision benefits
- A 401k retirement plan
- Paid vacation and company holidays
- Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.