Digital Support Specialist

RESPONSIBILITIES: Kforce's client has an exciting opportunity for a fully remote Digital Support Specialist. This is a six-month contract, with potential to extend to a year. Job Summary: We are seeking to expand our digital technical operations team to support this growth and to support our digital platform. The platform comprises Ad/Content scheduling and delivery systems, on-display PC and networking equipment, web cameras and cellular infrastructure. In this Digital Support Specialist role, you will be on the front line of a small, mission-driven team that is focused on ensuring the uptime of our ever-growing digital display network by reviewing and verifying incoming technical service requests, automated alerts and issues across the United States. You will be focused on verifying the severity of the issues and then communicating and following up with our markets and vendors towards issue resolutions. Duties:

• Help serve the front line of incoming technical service requests, outage incidents and digital equipment replacements across digital signage network
• Communicate with installation, service, maintenance and software/hardware engineers - both internally and externally - as part of a technical support helpdesk
• Document system incident outcomes and prioritize escalated issues in our incident and service tracking system
• Respond with a great sense of urgency to demanding deadlines in a fast-paced environment; Identify opportunities for improvement for all incidents and problems; follow internal processes with a high level of detail
• Monitor Webcams for visual issues on digital billboards
• Utilize various monitoring systems to identify issues with digital billboards

REQUIREMENTS:

• High School diploma/GED; Bachelor's degree preferred
• Data entry skills including accuracy and ability to recognize discrepancies
• Ability to prioritize, assign, and monitor issues in an incident management system
• Ability to follow directions and ask questions necessary to clear understanding of requests
• Ability to interact comfortably with a variety of people over the phone, email or instant messaging apps, at all levels within the company as well as representatives of our manufacturers and service contractors
• Ability to work independently and maintain a high level of productivity
• Ability to quickly learn and retain skills for utilizing a variety of specialized vendor programs as well as internal software tools

Physical Demands:

• Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands
• Must be able to wear a headset for extended periods of time to participate in online meetings
• Must be able to see clearly enough to identify visual issues via webcam shots of digital billboards

Other Requirements:

• This position will be scheduled to work 9am to 6pm central time Wednesday thru Sunday

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.