Digital Media Assistant
About the Role
We believe every couple deserves a seamless, beautifully delivered memory of their special day. As a Media Assistant, you will be the operational heartbeat of our Production department — keeping photographer deliveries on track, maintaining quality standards, and ensuring every gallery and video reaches our clients on time and with care. This is a behind-the-scenes role with real impact. Our production team handles between 10 to 40 weddings per weekend, so this is a high-volume, fast-paced environment that rewards candidates who are organized, proactive, and calm under pressure. You will be working closely with the Photography Post-Production Manager and Video Post-Production Manager.
Key Responsibilities
File Upload Management
- Monitor and verify photographer uploads after each event
- Follow up promptly on late or missing submissions
- Troubleshoot upload issues and escalate when necessary
- Review and process payment request submissions from photographers
Editing & Deadline Tracking
- Track editing and revision deadlines across all active projects
- Flag delays to the Production Manager proactively
- Assist with light editing tasks using Adobe Lightroom and Topaz
- Select and tag marketable images with a discerning creative eye
Gallery Preparation & Delivery
- Prepare client galleries for delivery — naming conventions, settings, and client details
- Organize and upload web-sized galleries to designated Dropbox folders
- Add and manage venue and style tags on a daily basis (e.g., beach wedding, ballroom, forest, etc.)
- Investigate flagged quality issues including time-sync errors, blur, and noise
Video Delivery & Content Management
- Writing video titles and descriptions
- Uploading final videos to the Original Wedding YouTube channel
- Uploading customized thumbnails to the YouTube channel
- Sharing the final video link, blog link, and YouTube link with clients
- Upload drone footage to the appropriate Dropbox folders
Client & Team Communication
- Monitor and respond to team messages in a timely manner
- Send reminders to couples for unpaid invoices and editing style selections
- Serve as a reliable point of contact between the production team and clients during the delivery process
Qualifications
- Strong attention to detail and organizational skills
- Ability to manage and prioritize multiple concurrent deadlines
- Comfortable working with large digital files and cloud storage systems (e.g., Dropbox, Google Drive, Iconik)
- Experience with Adobe Lightroom or similar photo editing tools preferred
- Proficiency with Canva or a basic understanding of thumbnail and graphic design
- Familiarity with file naming conventions and digital asset management
- Strong written communication skills for professional client-facing correspondence
- Basic understanding of video file formats and delivery workflows is a plus
Pay: $7.50 per hour Work Location: Remote