Digital Banking Service Representative
ABOUT US Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement – it is the secret sauce of our organization! Our values live at the core of all that we do – Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success. MVB Financial Corp. (“MVB Financial” or “MVB”), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker “MVBF.” Through its subsidiary, MVB Bank, Inc., (“MVB Bank”) and the bank’s subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit www.mvbbanking.com. This role can be based remotely. Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota. ABOUT THE ROLE Provide superior customer service to MVB clients and internal stakeholders regarding consumer and business online banking products and services. Client interactions will include phone, email, chat and demo support. DUTIES AND RESPONSIBILITIES Perform daily administration duties to include, but not limited to, building and coding online banking profiles as per procedures and client agreements, daily report monitoring, and enrolling or updating businesses products and services (i.e. ACH, wire, Remote Deposit Capture, bill pay, positive pay, Estatements) Facilitate, install and train new Remote Deposit Capture and Positive Pay clients Assist Retail, Commercial, and Treasury teammates with sales presentations of online banking and RDC products Provide one-on-one end-user, tier two issue resolution support for consumer and business products and services via phone, email or through chat Support mRDC, mobile banking, and bill pay Support testing and implementation of changes relating to business online banking features (including ACH, wires, positive pay, etc.) Identify problems and/or potential problems and take the necessary steps to resolve or escalate Routinely provide enhancement recommendations or efficiencies Routinely provide training support for internal teammates and other lines of businesses Provide back-up support to other department roles Work with minimal supervision EDUCATION & WORK EXPERIENCE Associates or Bachelor’s degree preferred. Minimum 4 years’ of related experience in the financial services industry preferred. Previous experience working with consumer and business online banking products preferred. Previous experience in direct customer service including in-person, phone, email and/or chat. Basic knowledge of related state and federal banking compliance regulations, and Bank operation polices. Knowledge of Jack Henry and Q2 products preferred. Flexible non-traditional banking hours, upon request. Strong time management skills and ability to prioritize tasks. Proficiency in MS Office Suite and Outlook Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and teammates. Ability to work in a fast-paced environment with minimal supervision. Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations. Ability to learn, comprehend and define new systems and processes. Ability to understand and analyze large amounts of data BENEFITS AT MVB MVB Financial Corp., (“MVB”) offers an excellent selection of benefits for regular, part-time and full-time Team Members, including: Medical, Dental and Vision Insurance Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA) Short- and Long-Term Disability Plan Group Life Insurance 401K Salary Deferral Plan Wellness Program Education & Tuition Expense Reimbursement PTO and Unique Vacation Purchase Program Nationwide Pet Insurance Coverage #LI-Remote We encourage you to submit an application even if you haven’t performed every job duty listed above, as your skills may be transferrable. MVB is looking for ambitious individuals with related knowledge, understanding and abilities who are willing to learn and grow. What we care about most is allowing you to develop and, in return, you help us become a stronger, more diverse and well-rounded organization.