Dental Patient Care Coordinator/Front Desk

Job Description

Job Description Are you a warm, articulate dental professional who understands that the patient experience starts the moment the phone rings? Are you looking for a high-end, fee-for-service practice where quality care is prioritized over patient volume? Do you thrive in a collaborative environment where emotional intelligence is valued just as highly as technical skill? If you are seeking a dental home where you can build genuine relationships with patients and work alongside a supportive team, we invite you to apply! Who You Are You are a "people person" at your core. You naturally make others feel seen, heard, and comfortable. You can ease a nervous patient’s mind just as easily as you can celebrate a patient’s new smile. You have high emotional intelligence. You know when to listen, when to speak, and how to read the room. You remain calm and gracious, even during busy moments. You value quality. You take pride in working for a practice that offers the best—from simple fillings to full mouth restorations—and you are confident discussing the value of that care with patients. You are a team player. You don’t believe in "that’s not my job." You are happy to jump in, whether it’s answering a phone, helping with scheduling, or assisting a colleague.

What You Will Do

Working collaboratively with the team you will manage the full administrative flow of the patient journey: Concierge Service: Deliver a warm welcome and a seamless check-out experience. Schedule Coordination: Manage a productive schedule for our doctors and hygiene team that respects the quality of care we provide. Financial Confidence: Because we are a fee-for-service office, you must be comfortable helping patients understand the investment in their health beyond just "what insurance covers." Operational Support: Verify benefits, handle collections, and ensure patient records are accurate using Dentrix. About Rafii Dental Care Dr. Ramteen Rafii leads a modern, high-end practice in Novato dedicated to comprehensive cosmetic and restorative dentistry. We combine advanced technology (microscope-enhanced dentistry) with a traditional, family-style approach where patients are treated like friends, not numbers.

Qualifications

Required: Prior dental front office experience. Required: A warm, polished, and professional demeanor. Preferred: Experience with Dentrix and OpenDental software. Preferred: Experience working in a Fee-For-Service or Out-of-Network environment. Why You’ll Love It Here Fantastic Schedule: Full-time, Monday–Thursday. Culture: A supportive, drama-free environment where your personality is valued. Compensation: Competitive hourly rate based on experience + Bonus Potential. Required qualifications:

• Prior dental front office experience.
• A warm, polished, and professional demeanor.

Desired qualifications:

• Experience with Dentrix and OpenDental software.
• Experience working in a Fee-For-Service or Out-of-Network environment.