Dental Front Desk DA Hybrid
About the position The Dental Assistant/Front Office Assistant is a dual role supporting the dentist and team in delivering quality patient care while also managing front office operations. Responsibilities include setting up and breaking down rooms, taking x-rays and impressions, providing post-op instructions, and assisting chairside as permitted by state regulations. Front office duties include answering calls, scheduling, patient check-in/out, discussing treatment and financial arrangements, and managing insurance billing to ensure timely, accurate claims and maximum reimbursement.
Responsibilities
- Manage phones, scheduling, patient check-in/out, and calendar coordination.
- Collect and process payments; handle insurance verification, claims, and financial arrangements.
- Maintain patient confidentiality and ensure HIPAA/OSHA compliance.
- Educate patients on procedures, treatment options, office policies, and aftercare instructions.
- Support the dentist during procedures, including oral surgery, impressions, x-rays, and denture adjustments (within state guidelines).
- Prepare and maintain treatment rooms, sterilize instruments, and uphold infection control standards.
- Maintain accurate patient records, treatment routers, and documentation as directed.
- Manage supply inventory, order materials, and assist with office preparation and daily cleaning duties.
- Provide excellent patient service to ensure a positive experience and smooth office flow.
- Perform additional duties as assigned to support clinical and administrative needs.
Requirements
- High School Diploma
- Active DA and X-ray certification
- Strong verbal and written communication skills.
- Knowledge of dental/medical insurance processes, including verification, claims, appeals, and denial management.
- Proficient in Microsoft Office; experience with dental software (Dentrix preferred).
- Excellent organization, time management, and multitasking abilities in a high-volume environment.
- Minimum one year of experience assisting with dentures and/or implants.
- Ability to sit, stand, bend, and lift up to 50 lbs as required.
Nice-to-haves
- Experience with Dentrix dental software.