Debt Collections Agent WFH-Remote

MUST Live in Texas (outside of DFW area) to be considered for the WFH Remote position. REQUIRED to have 3+ years’ experience in Debt Collections Equipment is NOT PROVIDED. Please see below for equipment requirements. Compensation:

• $16/hr starting base pay; additional +$1/hr bilingual shift differential (upon completion of Spanish test)
• Monthly Bonus based on collection and performance
• Plus, Daily/weekly/monthly incentives/prizes such as gift cards and giveaways

Essential Duties and Responsibilities:

• Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.
• Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
• Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections.
• Accurately and thoroughly notates each account with efforts performed and results attained.
• Handles PCI Data confidentially and securely.

Schedule:

• Regular Schedule: Monday-Friday | 40-hrs/week
• 8-hr shifts with availability between 7am-7pm
• 3 weeks of Paid Training: Mon-Fri from 8am-5pm
• One late night a week from 10am-7pm
• One Saturday a month from 8am-2pm
• Schedules are assigned based on client and company needs

Minimum Qualifications:

• 3+ years’ experience in Debt Collections
• High School Diploma/GED required
• Must be 18 years of age or older
• Authorized to work in the United States
• Client requirements for this campaign require a clean background check and a negative drug test result
• Effective communication, negotiation, and problem-solving skills
• Ability to multi-task in a production driven environment
• This role routinely uses standard office equipment, including electronic keyboard, mouse and telephone. Basic computer knowledge and typing skills required
• Must be comfortable navigating between multiple computer screens and systems

Equipment Requirements (MUST have to be considered): Internet

• Internet router- No WIFI
• Wired High-Speed Internet Connection
• 15 Mbps download speed and at least 3 Mbps upload speed
• Network Latency Max 250 MS

Computer/PC/Laptop:

• Personal PC or Laptop running Windows 10 or newer (No Chromebooks/ No Macs/No Tablets/No Cell Phones)
• Computer needs to be 2019 or newer to have acceptable processing speeds
• 8 Gb Memory
• 1 USB Type A 2.0 (Standard headset USB)

Headset & Webcam:

• Logitech H390 Headset
• Internal or External Web Camera

Work Area

• Must have a home office set up and an ethernet cord you can connect to your computer.
• Quiet workspace free of background noise and distractions
• Private area acceptable for webcam use. All WFH employees will be REQUIRED to be visible on webcam at all times through CollabAI.

SWC Group Benefits:

• Paid Holidays and CPL (Comprehensive Paid Leave)
• Medical, Dental and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Plans
• HSA (Pre-tax) Savings Account
• 401(k) Plan with matching contribution
• Employee Referral Bonus
• Paid Training Program

Please feel free to reach us for any further questions at [email protected]