Data Entry – Registered Pharmacy Technician Coordinator
Job Description:
- Must convey professional communication with physician offices at all times both orally and written.
- Understand the requirements for inbound image documents, including how the documents should be organized/attached in pharmacy management systems.
- Execute the required steps based upon inbound document type and program requirements for creating patient profiles and/or new referrals.
- When required, maintain answering of main pharmacy line and transfer inbound callers to correct extension based upon reported drug/program.
- Performs other duties as assigned.
- Responsible for proper communication and documentation of clarification requests and follow up, including documenting progress in Pathpoint Rx/ScriptMed.
- Answers and resolves internal inquiries within committed timeframes.
- Responsible for making outbound calls to physician offices to request prescription refills and/or to request updates on pending prescription clarification requests.
- Receives written prescription clarifications or refill requests and must verify that information is complete and accurate.
- Complies with all appropriates policies, procedures, safety rules and regulations.
- Understands the physical, psychological and social challenges of specific disease states and assists the patient and Pharmacy Care Coordinators with drug therapy and pharmacy care issues.
Requirements:
- Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education.
- Normally requires three (3) years of experience in a healthcare related call center environment, pharmacy physician's office or social service environment.
- Pharmacy technician active registration with the State Board of Pharmacy required.
- Strong oral and communication skills necessary.
- Computer literacy with MS Office application such as Outlook, Word, Excel, Access.
- Excellent written and oral communication skills.
- Strong time management, organization skills, initiative, professional demeanor and positive attitude.
- Attention to detail, quick study, self-motivated, proactive and the ability to work independently with a high degree of initiative.
- Active Pharmacy Technician registration according to the state board of pharmacy.
Benefits:
- Health insurance
- Dental care
- Vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Professional development opportunities
- Training programs
- Mentorship programs
- Employee resource groups
- Volunteer activities