D365 F&O L3 Functional Support Analyst (SCM)
Mobile Wave Solutions is a professional services company specializing in software development as a service. We are committed to delivering scalable, high-quality software solutions that meet our clients’ evolving needs. With a growing team of over 120 engineers and a mission to empower businesses globally, we provide expert teams to deliver robust solutions and drive innovation.
About the Role
We are looking for an experienced Dynamics 365 Finance & Operations (D365 F&O) Functional Support Analyst – Supply Chain Management to join our D365 F&O Application Support Center of Excellence. In this role, you will take ownership of complex functional incidents, design and configure robust fixes, and drive continuous improvement across a live enterprise D365 F&O estate. You will work closely with technical teams and service management to ensure high-quality outcomes aligned to SLAs and best practices. The ideal candidate will have 7+ years of relevant D365 F&O Supply Chain Management experience, a strong background in troubleshooting and root-cause analysis, and practical experience delivering configuration-over-customization solutions, enhancements, and supportable processes in production environments. A relevant Microsoft D365 Supply Chain Management Functional Consultant certification is mandatory.
Responsibilities
Level 3 Functional Support & Escalation: Act as the final functional authority for complex D365 F&O Supply Chain Management incidents, problems, and service requests. Perform deep root-cause analysis on critical business process interruptions and collaborate with technical teams to deploy permanent fixes. Knowledge Transfer & Mentorship: Provide expert guidance, technical coaching, and updated documentation to empower Level 1 and Level 2 support teams. Solution Ownership: Maintain deep functional mastery over core application areas, specifically Supply Chain Management with Manufacturing, Order Management, and Advanced Warehousing. Best Practice Alignment: Ensure all supported solutions strictly align with standard D365 functionality, prioritizing system configuration over heavy customization. Review and validate functional designs for business-as-usual (BAU) enhancements and change requests. Change & Release Management: Assess the functional impact of proposed system changes. Support User Acceptance Testing (UAT), regression testing, and release planning to ensure seamless deployment readiness. Stakeholder Engagement: Act as a trusted advisor to business leaders. Translate complex technical and functional issues into clear, business-friendly insights, and actively participate in Change Advisory Boards (CAB) and service reviews.
Requirements
Experience: 7+ years of hands-on experience implementing or supporting Microsoft Dynamics 365 Finance & Operations – Supply Chain Management. Support Background: Proven track record operating in a production support or Level 3 managed services environment. Environment Scale: Direct experience supporting multi-legal entity, multi-country deployments within high-volume transactional environments. Technical Mastery: Deep understanding of end-to-end supply chain business processes, system parameters, setups, and Azure DevOps (or similar ALM tools). Certifications: You must hold the following Microsoft certifications: Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330) Microsoft Certified: Microsoft Dynamics 365: Core Finance and Operations (MB-300) Soft Skills: Exceptional analytical troubleshooting skills; a calm, methodical approach to high-pressure issues; and a collaborative, mentoring mindset. Desirable (Nice-to-Have) Prior experience in the Telecommunications or Satellite Communications industries. Background working in heavily regulated or compliance-driven environments. Functional exposure to data integrations (DMF, dual-write, APIs) and the Microsoft Power Platform (Power Apps, Power Automate). ITIL Foundation Level certification. Our Benefits Remote or Hybrid Work Options Private Health Insurance, including dental care Additional Holidays after your 1st and 5th year Sponsored Training & Certifications Employee Referral Bonuses Multisport Card – fully covered Fun Office Space with relaxation zones and free parking