Customer Support Specialist – Seasonal
Job Description:
- Provide responsive, high-quality front-line support to customers across chat, phone, and email queues
- Respond to general product questions and provide clear, helpful guidance
- Assist with core subscription management queries
- Troubleshoot foundational technical inquiries and escalate complex issues
- Track, document, and report on support interactions within ticketing systems
- Uphold established standards for response times and quality of service
Requirements:
- 1+ years of experience in customer support, helpdesk, or a similar customer-facing role, preferably within EdTech or a SaaS environment
- Excellent verbal and written communication skills, with a patient and empathetic approach
- Comfortable learning new cloud-based software platforms quickly
- Familiarity with foundational technology platforms (e.g., Windows/macOS)
- Ability to thrive in a fast-paced environment and handle a steady volume of incoming customer interactions
- Previous experience utilizing customer support ticketing software or CRM platforms is desirable
- Familiarity with the education sector or hardware commonly used in classroom environments is a plus
Benefits:
- Competitive salary with bonus opportunities
- Flexible work schedules
- Comprehensive health and wellness benefits
- Flexible time off plans
- Career growth through development programs
- Collaborative, innovative culture