Customer Support Specialist I

The Customer Support Specialist I, Website Support provides technical assistance to clients using Clubessential websites and related digital products. This role serves as a frontline resource for troubleshooting website functionality, content display issues, integrations, and data-related concerns while delivering a high-quality client support experience. This position offers a wide variety of challenges and learning opportunities and requires strong troubleshooting skills, foundational knowledge of web technologies, and the ability to communicate technical concepts clearly to non-technical users. Working arrangements: Fully Remote in United States: You can work fully remote in this position, provided you have eligible working rights in the United States and do not require sponsorship. At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply. Values and Life at Xplor Our five core values guide us from how we hire and recognize our team members to how we interact with our customers day to day: Find a better way Do the right thing Say it straight Win together Own the outcome If these values sound like you and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed. Ready to apply? To start your application, please submit your resume, and we will be in touch as soon as we can. Got questions? You can email us at [email protected].