Customer Support Specialist - B2B SaaS - Full Remote - LATAM (US Timezone)
Join us in building the AI GTM Brain for high-performing sales teams. At Gojiberry AI, we’re building the AI GTM Brain — a system that helps founders and sales teams detect high-intent leads, automate outreach, and book meetings on autopilot. We’re growing fast (0 → $1M ARR in <9 months), with hundreds of customers relying on us daily. As we scale, support becomes a core part of the product experience — not just answering tickets, but making sure customers actually get results. We’re looking for a Customer Support & Success Operator who wants to go beyond support — someone who thinks in systems, understands users deeply, and helps turn Gojiberry into a product people can’t churn from. You’ll work closely with our lean, high-performance team to improve the customer experience, reduce friction, and turn every interaction into better product + better outcomes. What You’ll Do
- Handle customer conversations (chat + email) with speed, clarity, and ownership
- Help users get real outcomes: better leads, better campaigns, more demos booked
- Go beyond support: understand why things don’t work and fix root causes
- Spot patterns in tickets and turn them into product or onboarding improvements
- Improve onboarding, help center content, and tutorials to reduce friction
- Build simple systems (macros, workflows, AI automations) to scale support
- Qualify users and route them (self-serve, webinar, or strategy call)
- Work closely with our team to fix what’s broken and double down on what works
What We’re Looking For
- 1–3+ years in Customer Support, Customer Success, or Ops (ideally AI / SaaS)
- Excellent written English (clear, structured, straight to the point)
- Strong communication skills — you can explain things simply
- Comfortable with technical products (no coding required, but you understand systems)
- High ownership: you don’t wait for answers, you figure things out
- Strong problem-solving mindset — you don’t just reply, you improve
- Based in LATAM, with availability overlapping US timezones
✨ Nice to Have
- Experience with Intercom, Zendesk, or similar tools
- Experience supporting a B2B SaaS or AI product
- Interest in sales, outbound, or GTM tools
- Experience building automations (Zapier, Make, AI tools, etc.)
- Startup mindset: fast, pragmatic, outcome-driven
Why Join Us
We didn’t build Gojiberry to create another tool. We’re building the execution layer of outbound — a system that tells you who to contact, when, and how. Support is at the core of this: → If users don’t get results, nothing else matters. You’ll be one of the first hires in this function, with real impact on:
- churn
- product direction
- customer experience
You’re here to build systems, not just answer tickets. The Practical Stuff
- Fully remote (LATAM)
- Must overlap with US business hours
- Flexible hours, async culture
- Small, high-performance team
- Fast learning curve, high ownership
- Salary: $25,000 – $32,000 / year
Required Question A customer tells you: “Your tool doesn’t work, I’m not getting any leads.” What do you do? Write your exact answer + steps.