Customer support specialist - AI Assisted
Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Customer support specialist - AI Assisted Location: Remote. US Time zone The Role We’re looking for a reliable and detail oriented Customer Support Agent to help manage support tickets for a variety of eCommerce brands. You’ll be using AI powered platforms to review, refine and approve suggested responses before sending them to customers. Most tickets involve order update, return, product questions and shipping issues. Why This Role is Exciting This is more than a support role, it’s a chance to build in-demand AI skills. You’ll learn how to work hands-on with AI tools, understand where automation excels and where humans are essential, and help shape the future of hybrid AI + human customer experience. The skills you gain here will put you at the forefront of one of the fastest-changing areas in tech. Responsibilities ● Review and approve AI generated responses before resolving customer issues ● Edit or write replies as needed to ensure accuracy and brand tone ● Flag edge cases or trends for internal escalations ● Handle 100-200 tickets per day depending on volume & complexity ● Work within platforms like Shopify & other e-commerce integrated tools Requirements ● 2–3 years of experience in customer support (eCommerce preferred) ● Excellent written English and attention to detail ● Reflexive use of AI tools and learning new systems ● Bonus: experience with Shopify, DTC brands, or helpdesk tools like Gorgias and richpanel Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles. We connect top talent with vetted employers, competitive pay, and real growth opportunities.