Customer Success Manager - DOD/DOW

Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? Your mission UiPath is seeking an experienced Customer Success Manager to join our Public Sector team, supporting mission-critical transformation and AI initiatives for clients across the Department of War. This is a delivery-focused role where you'll act as a functional forward-deployed engineer, bridging technical execution with strategic customer engagement in the federal government space. What you'll do at UiPath Drive Project Delivery: Take hands-on ownership of customer implementations, unblocking technical and political hurdles to ensure successful outcomes Bridge Technical & Business: Serve as the functional liaison between product engineering teams and customer delivery teams, translating complex technical requirements into actionable solutions Navigate Federal Complexity: Manage communications across multiple stakeholders, handle political sensitivities, and deliver executive-level readouts Enable AI & Automation: Support customers in leveraging UiPath's agentic AI capabilities, including LLM integration and agent-building in secure government environments Collaborate with Technical Teams: Partner closely with Technical Account Managers (TAMs) who handle development work, while you focus on project orchestration and customer success Own the Agentic Transformation Roadmap: Define and drive the client's automation strategy, from planning through value realization, coordinating across internal and external workstreams What you'll bring to the team Required: Federal Experience: 3+ years working with public sector/government clients with demonstrated passion for federal mission work Consultative Background: Proven track record in customer-facing consultative roles (this is not an entry-level CSM position) Delivery Mindset: Comfort with technical project execution and hands-on problem-solving in complex environments Adaptability: Ability to thrive in UiPath's evolving customer success model Preferred: Experience with federal system integrators (e.g., Protiviti, Deloitte, Accenture Federal) Background in AI and automation consulting Familiarity with UiPath platform (training provided) Located in the DMV area Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.