Customer Success Manager
Runwise is the leading smart operating system for buildings, and they are seeking a Customer Success Manager who is highly motivated and results-oriented. The role involves assisting property managers and owners with the Runwise platform, delivering savings analyses, managing relationships, and identifying opportunities for customer growth.
Responsibilities
- Assisting property managers, supers and owners with the Runwise platform
- Drafting and delivering savings analyses for existing customers
- Identifying ongoing opportunities for Runwise to further their relationship with the customer (new products, new buildings, general advisement, etc.)
- Proactively identifying potential problems that may lead to reduced savings or a miss on customer goals
- Managing relationships with all parties that are interested in the Runwise product (supers, property managers, owners)
- Answering and responding to technical product queries and troubleshooting until issues are resolved
- Working cross-functionally to identify expansion opportunities within a given book of business
Skills
- 1-3 years of direct customer management experience in a Customer Success or Account Management role
- Excellent social and communication skills
- Ability to build long-term relationships and partner with a range of customers from individual business owners to C-level executives
- Problem solver who can diagnose and help troubleshoot problems quickly and efficiently
- Ability to distill technical or complex systems into simpler concepts to empower customers
- Willingness and capability of working very hard and at times longer hours during peak season (winter)
- Passionate about real estate and/or energy efficiency
Benefits
- Medical, dental, and vision insurance
- HSA & FSA options
- Paid Parental Leave
- Access to Talkspace & Health Advocate
- Flexible PTO
- Commuter Benefits
- 401K
- Company paid life insurance
- Voluntary supplemental life insurance
- Free in-office lunch on Wednesdays
- Hybrid work environment
- Summer Fridays
- Monthly L&D Series
- Employee Resource Groups (e.g. DEIB Committee, Run Club)
Company Overview