Customer Success Associate
Company Description
Founded in 2021, Revalize empowers manufacturing businesses to better design, model, develop, and sell—powering greater outcomes across the entire manufacturing value chain. Revalize leads with an AI-forward mindset—using technology as a catalyst, not a compass. We’re shaping the future of manufacturing technology with industry-leading CPQ, PLM, and design solutions that transform data into opportunity and accelerate the journey from idea to cash. Revalize serves more than 16,000 global customers and is a portfolio company of TA Associates and Hg.
Job Description
As a Customer Success Associate, you will play a key role in delivering exceptional post-sales experiences for our customers across the EMEA region. Partnering with clients to drive adoption and expand the impact of our innovative software solutions (PLM, CPQ, CAD), you’ll ensure every customer realizes measurable value. You’ll manage a high-volume portfolio, proactively guiding renewals, mitigating churn risk, and uncovering growth opportunities. In this role, adaptability, a data-driven mindset, and a passion for customer advocacy are critical as we continue to innovate in the manufacturing technology space.
Key Responsibilities
Drive an excellent post-sales experience for assigned accounts, focusing on product adoption, customer retention, and growth initiatives. Manage a high-volume portfolio of accounts, maintaining accurate customer records and forecasts in Salesforce. Coordinate and process renewal proposals promptly, ensuring price increase targets and retention goals are met. Monitor account health, proactively identify churn risks, and implement mitigation strategies in collaboration with internal teams. Respond quickly to customer inquiries and escalations, ensuring timely and effective resolution to maintain customer satisfaction. Partner closely with Sales, Marketing, Support, and Product teams to deliver a seamless customer experience. Analyze customer usage data to identify upsell or cross-sell opportunities and collaborate with Sales to drive growth. Participate in customer nurture campaigns and advocate for Revalize solutions, effectively handling objections and reinforcing product value. Gather and share customer feedback with internal stakeholders to inform product development and process improvements. Use AI and automation tools intentionally to improve how work gets done — identifying repeatable use cases, enhancing output quality, and continuing to drive business outcomes as tools evolve.
Qualifications
Bachelor’s degree (or equivalent professional experience). 1–2 years of experience in Customer Success, Account Management, or another customer-facing role. Fluency in German and English, both written and spoken. Proven experience managing renewal and negotiation conversations. Strong verbal and written communication skills with professional presence. Ability to understand customer business needs and clearly connect them to product value. Demonstrated problem-solving skills and experience developing creative solutions. Highly organized with the ability to manage multiple priorities in a fast-paced environment. Proficiency with CRM tools (Salesforce preferred) and Microsoft Office 365 suite. Preferences / Nice-to-Haves 1+ year of experience in Technology, SaaS, or software-related roles. Familiarity with the manufacturing technology industry or related sectors. Experience driving customer retention strategies or executing customer success initiatives at scale. Knowledge of PLM, CPQ, or CAD solutions. Analytical mindset and ability to interpret customer usage data to inform business decisions. Additional Information Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application. The official working time zones are EST for US employees and CET for EMEA employees. Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region. Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process.