Customer Service Representative (Spanish Bilingual)
Description
Overview
Snapscale is seeking a skilled and experienced Spanish Bilingual Customer Service Representative to support US based clinics. This is a remote role where you will serve as a key point of contact for patients, assisting with administrative and patient coordination tasks while ensuring accurate documentation and excellent patient experience.
The ideal candidate is detail-oriented, organized, and confident in handling patient interactions in both Spanish and English, with experience in healthcare processes and EMR systems.
Responsibilities
- Perform insurance verification (preferred but not required)
- Handle new patient enrollment and intake processes
- Answer incoming calls and assist patients with inquiries
- Schedule and reschedule patient appointments efficiently
- Respond to patient emails and text messages in a timely manner
- Manage and update patient records using EMR systems
- Ensure accurate documentation and maintain patient confidentiality
Perks
- Health Maintenance Organization (HMO)
- Competitive pay
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Internet allowance
- Opportunities for career growth and development
Requirements
- Proficient in both written and spoken Spanish and English
- Minimum 6 months BPO experience in a Spanish bilingual account (required); healthcare account experience is a plus!
- Comfortable supporting US based clinics and physicians
- Willing and able to learn EMR/EHR systems, insurance verification, patient confirmation processes, and inbound/outbound calling
- Demonstrates strong empathy and interpersonal skills when handling patient interactions
- Highly organized, detail-oriented, and reliable.
- Must have a stable internet connection and a quiet remote work environment