Customer Service Representative - Real estate related experience is preferred
Overview
TitleWave Real Estate Solutions, a division of Fidelity National Financial (FNF), is seeking a Representative to join our Customer Service Team, which serves as a key liaison between the Company and its customers. In this role, you will provide product and service information with professionalism, accuracy and efficiency to ensure a positive customer experienceLOCATION• Remote - must be US based. Work visa sponsorship will not be considered. Duties
- Utilize a ticketing-based platform to efficiently manage and track customer inquiries.• Review search packages & reports to provide accurate assistance to our customers.• Respond to incoming calls and deliver timely and professional support.• Maintain compliance with Company policies and good housekeeping practices.• Other duties as assigned.
Education 2+ years of customer service experience in a real estate related industry. Experience
- Detail-oriented and customer service driven with strong written and verbal communication skills.• Demonstrates strong analytical, problem-solving and time-management skills.• Familiar with industry concepts, practices, procedures and associated risks and liabilities.• Possesses proficient computer skills, including moderate to advanced knowledge and use of Microsoft applications and other industry-related software required to perform job duties.
Additional Information The estimated pay rate for this role is $25.00 hourly. Actual compensation may be determined based on a variety of factors including, but not limited to, location, skillset and experience FNF offers a comprehensive benefits package to eligible employees, including:
- Optional health and welfare coverage (medical, dental, vision, life, and disability insurance)• Paid time off, holidays and maternity/paternity leave• 401(k) plan with company match• Employee Stock Purchase Plan (ESPP) with matching contributions