Customer Service Representative (E-commerce)
Join Our Team Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team. As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact. We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.
About the Role
We are looking for a customer-focused and detail-oriented Customer Service Representative to support customers throughout their purchasing journey. In this role, you will assist customers with order inquiries, product questions, shipping updates, returns, and general support requests. You will play a key role in delivering an outstanding customer experience while helping maintain high levels of customer satisfaction. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced e-commerce environment. \n Key Responsibilities: Respond to customer inquiries via email, phone, and/or chat Assist customers with order status updates and shipping questions Support returns, exchanges, and refund requests Help customers identify products that best fit their needs Resolve customer concerns in a professional and timely manner Accurately document customer interactions Collaborate with internal teams to resolve issues Maintain a positive customer experience throughout the support process Follow company policies and service standards Requirements: 2+ years of customer service experience Strong verbal and written English communication skills Excellent problem-solving abilities Ability to manage multiple customer interactions simultaneously Strong attention to detail Comfortable working in a fast-paced environment Customer-focused mindset Ability to learn product information quickly Must have: Experience in Customer Service, Customer Support, or Customer Experience roles Experience handling customer inquiries and issue resolution Strong written and verbal communication skills Professional and empathetic customer interactions Experience using email and customer support platforms Ability to work independently and manage priorities Nice to have: Experience in e-commerce environments Experience supporting online orders, shipping, or returns Experience with Shopify, Zendesk, Gorgias, Freshdesk, Salesforce, or similar platforms Experience supporting B2B customers Experience working with high-volume customer inquiries Retail, consumer products, or event-related industry experience \n Benefits & Perks: Home office; Competitive compensation based on experience; Career plans to allow for extensive growth in the company; International Projects; Oowlish English Program (Technical and Conversational); Oowlish Fitness with Total Pass; Games and Competitions; You can also apply here: Website: https://www.oowlish.com/work-with-us/ LinkedIn: https://www.linkedin.com/company/oowlish/jobs/ Instagram: https://www.instagram.com/oowlishtechnology/