Customer Service Representative - Billing II
About the position As a Billing Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career. This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.
Responsibilities
- Provide compassionate and empathetic support to 50 to 70 callers daily.
- Offer guidance, support, and resolution for escalated issues.
- Resolve conflicts or issues encountered during calls.
- Address stressful situations and resolve complex health care concerns in a positive, simplified manner.
Requirements
- Must be able to fully attend the training program for the first 90 days of employment.
- Must be able to work a full-time, Monday - Friday work schedule with a daily 9-hour shift, including breaks and lunch.
- Must be able to work between the hours of 8:30 AM and 8:00 PM, all ET.
- Must be able to work occasional overtime when required by business need.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities