Customer Service Representative - AVMA Professional Liability

The Customer Service Representative for AVMA Professional Liability provides frontline support to policyholders, addressing inquiries and resolving issues related to coverage, claims, billing, and account information. The CSR handles both inbound and outbound customer interactions to ensure needs are met accurately, efficiently, and with empathy. This role contributes directly to customer satisfaction, retention, and the overall success of the Customer Service team. Collaboration, teamwork, and strong communication within the team are key to success. Your Impact: Respond to customer inquiries via phone, email, and chat in a professional, courteous and timely manner Escalate complex issues to senior team members or management as needed Research and resolve customer questions related to coverage, claims, billing, and policy details. Maintain accurate records of customer interactions and transactions Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor Perform various data entry tasks including the sorting and indexing of scanned mail and emails, distributing to the appropriate party Meet production quotas and quality standards as set forth by management. Successful Candidates Will Have: Minimum education of a high school diploma or equivalent. 1 to 2 years of customer service or call center experience. Insurance, healthcare or veterinary reception or animal-related customer service is a strong advantage. Strong communication and problem-solving skills. Ability to work in a fast-paced environment and handle multiple tasks. Property & Casualty (IL) preferred or ability to obtain. One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. For more information, please visit one80.com. If you have any questions about this posting, please contact [email protected]. Pay Range: $24.04 - $24.04 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers. Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice . Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (“Recruiting Vendors”). Recruiting Vendors must have a valid written agreement and receive prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.