Customer Service Representative

Keurig Dr Pepper Inc. is a leading beverage company with a diverse portfolio of brands. They are seeking a Customer Sales and Service Representative who will provide professional sales service to an assigned customer base, leveraging CRM insights and building customer relationships to enhance sales solutions.

Responsibilities

• Plan and execute scheduled outbound telephone sales calls according to KDP processes and standards for an assigned Customer base
• Monitor and evaluate assigned Customer call frequencies versus order rates and suggest adjustments to Supervisor when appropriate
• Receive inbound telephone calls, email, ecommerce, and fax sales orders. Provide Customers with post order confirmation and follow up
• Use historical sales data to create quality re-orders. Upsell, present, and sell new items as part of each outbound or inbound Customer sales interaction
• Create and maintain rapport and relationships with assigned Customers
• Collect and record Customer Relationship Management (CRM) data. Leverage CRM insights and sales history to enhance Customer rapport and to provide account specific sales solutions
• Execute sales programs and initiatives, and achieve assigned sales goals
• Stay informed on KDP product facts and features. Be able to effectively translate product features into benefits and sales solutions for assigned Customers
• Monitor and report lack of sales activity or other unusual Customer sales trends
• Evaluate Customers’ Cold Drink Equipment (CDE) compliance and work with Customer on resolution when issues exist. Report issues to Supervisor
• Perform efficient and accurate sales order entry
• Ensure the accuracy of pricing and Customer Master Data
• Provide other, non-selling Customer Service support including: responding to CDE service issues when raised during the sales call, receiving and transferring external Customer Service calls, and providing order delivery feedback when requested
• Coordinate sales service with field based Business Development Representatives
• Bilingual in Spanish could be beneficial

Skills

• 1 year Customer Service, Sales, or Call Center experience in an office environment required
• Microsoft Office experience with advanced functions of Outlook and Excel required
• Prior experience with Margin Minder, SAP, or similar data collection/tracking systems preferred
• Bilingual in Spanish could be beneficial

Benefits

• Benefits, subject to eligibility, and collective bargaining agreements (where applicable): Medical, Dental, Vision, Disability, Paid Time Off (including vacation and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement

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