Customer Service Representative
Four Seasons Heating, Air Conditioning, Plumbing, and Electric is a well-established company serving the Chicagoland area since 1971. They are seeking dedicated Customer Service Representatives who are passionate about customer advocacy and problem resolution, ensuring a positive experience for customers while managing multiple priorities efficiently.
Responsibilities
- Support Customers: Assist customers with questions, concerns, and service-related needs while ensuring a positive experience
- Provide Solutions: Help identify customer needs and coordinate appropriate follow-up or resolution
- Maintain Excellence: Uphold Four Seasons’ service standards while managing multiple priorities efficiently
Skills
- Prior customer service experience with a demonstrated record of reliability and professionalism
- A strong commitment to teamwork and customer satisfaction
- Reputation management experience
- Knowledge on Social Media Platforms
- Ability to multitask, think critically, and adapt in a fast-paced environment
- Excellent written and verbal communication skills
- Typing proficiency of at least 30 WPM
- Availability to work overtime, weekends, and holidays as needed to support business and customer needs
Benefits
- Paid training and paid time off to support work-life balance.
- Medical Insurance (employer subsidized)
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Dental Insurance (free to employees)
- Vision Insurance (free to employees)
- Short-Term Disability (free to employees)
- Long-Term Disability
- Basic Life Insurance (free to employees)
- Holiday Pay
- Paid Time Off
- 401(k) with matching
- Credit Union
- Cellular Discounts
- Hybrid or remote work opportunities may be available based on performance and adherence to company standards.
Company Overview