Customer Service Representative
Job Title: Customer Service Representative Number of Positions: 20 Location: Indianapolis, IN Location Specifics: Fully Remote Job Summary: Do you enjoy helping people, solving problems, and delivering exceptional customer experiences? Renaissance is looking for a Customer Service Representative to join our growing team. In this role, you'll be the trusted first point of contact for members, groups, providers, and partners. You'll help customers understand their benefits, answer questions, resolve concerns, and provide a positive experience with every interaction. If you are passionate about customer service, thrive in a fast-paced environment, and enjoy helping others, we'd love to hear from you.
What You'll Do
Serve as a resource for customers by responding to inquiries via phone, email, web chat, voicemail, and written correspondence. Research and resolve questions using multiple systems and information resources. Explain coverage details and benefit information clearly and accurately. Provide professional, courteous, and timely service while meeting quality standards. Process and manage customer-related documentation, messages, and communications. Collaborate with team members to ensure a seamless customer experience. Support additional customer service activities as business needs evolve. Minimum Requirements: High school diploma or equivalent. At least one year of experience in a customer service environment. Strong communication, interpersonal, and organizational skills. Ability to navigate multiple computer applications simultaneously. Detail-oriented with a commitment to accuracy and quality. Comfortable working across various communication channels, including phone, email, and chat. Prior call center experience is a plus. Life and Health Insurance License or the ability to obtain one is preferred. Pay Rate: $18/hour The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.