Customer Service & Fraud Executive NL (Night Shift)

Job Description

Our client is a well-established company within the iGaming industry, operating a portfolio of internationally recognised gaming brands. They are looking to strengthen their Malta team with the addition of a Dutch Customer Service & Fraud Executive based in St. Julian's, Malta. Reporting to the Customer Service Manager, you will provide exceptional support to players while assisting with fraud prevention and compliance-related activities. Location: Remote based in Malta – St Julian's Responsibilities: As a Customer Service & Fraud Executive, your broad responsibilities will include but are not limited to: Provide customer support via email, live chat, and telephone. Deliver a professional, friendly, and efficient service to players. Help build and maintain the internal Customer Support & Fraud knowledge base. Follow operational and regulatory procedures, including KYC, GDPR, and account security requirements. Review customer deposits and withdrawals, assessing potential fraud risks and ensuring appropriate due diligence. Monitor payment patterns, account activity, verification documents, and customer communication. Work closely with the Money Laundering Reporting Officer (MLRO) and escalate suspicious activity by submitting internal Suspicious Transaction Reports (STRs) where required. Support the wider operations team with additional day-to-day tasks as needed. Travel to the Netherlands for compliance training when required by local regulations. Requirements: Native or fluent Dutch (written and spoken). Excellent written and verbal communication skills in English. Minimum of 1 year of experience in a Customer Support, Fraud, Payments, Risk, or similar role within the online iGaming industry. Good understanding of customer service best practices. Familiarity with KYC, AML, GDPR, and fraud prevention processes is considered an asset. Strong attention to detail and analytical skills. Positive attitude with the ability to work effectively as part of a team. Proficient with Microsoft Office, Google Workspace, and other standard productivity tools. Ability to manage multiple tasks and priorities in a fast-paced environment. What’s in it for you? Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future. Benefits: Private health insurance Wellness allowance Paid parking Development and training budget Daily fresh food provisions Team events and outings Modern office environment International career growth opportunities within a leading iGaming business