Customer Service and Marketing Manager in Automotive

Description Are you a people-person with a knack for customer service and a flair for marketing? We’re a growing automotive team looking for an enthusiastic and professional individual to join us as a Customer Service and Marketing Manager. If you’re looking for a rewarding career where you can make a real impact, we want to hear from you! As our Customer Service and Marketing Manager, you’ll be the friendly face of our business, providing exceptional service to our customers and driving our marketing efforts. You’ll manage appointments, handle customer inquiries, and coordinate social media campaigns, all while ensuring customer satisfaction and retention. Company Culture and Environment Join a friendly and supportive team dedicated to your success in a collaborative environment. Career Growth and Development Opportunities Receive industry and job training to enhance your skills and potential for professional development. Detailed Benefits and Perks

• 2 weeks paid vacation and paid holidays
• Competitive pay with incentive and bonus programs
• Schedule flexibility to accommodate your needs
• Employee discounts on services

Compensation and Benefits

• Hourly Wage: (16 - )22 per hour, based on experience
• 401(k) with company contribution
• Health, dental, and vision insurance
• Life insurance coverage

Why you should apply for this position today This role offers a unique opportunity to make a real impact while joining a supportive team that values work-life balance and employee development. Skills

• 1 year of customer service experience
• Ability to manage customers, scheduling, phones, etc.
• Experience with Facebook, Google, Yelp, and local advertising campaigns
• Ability to schedule and coordinate local events

Responsibilities

• Provide friendly and professional customer service to all customers
• Schedule and monitor appointments, ensuring smooth workflow
• Obtain vehicle and customer information and complete repair orders
• Coordinate and schedule customer appointments, keeping them informed throughout the process
• Manage, retain, and obtain new customers and fleet accounts
• Initiate, coordinate, and manage social media campaigns
• Plan and coordinate community events to build brand awareness
• Review and manage inventory to ensure efficient operations
• Ensure customer satisfaction and retention through proactive communication and problem-solving

Qualifications

• Ability to manage customers and scheduling effectively
• 2+ years of customer service experience preferred
• 1+ year of automotive industry experience preferred
• College degree or equivalent preferred

Education Requirements

• College degree or equivalent

Education Requirements Credential Category

• Associate’s Degree, Bachelor’s Degree, or equivalent

Experience Requirements

• 1 year of customer service experience required
• 2+ years of customer service experience preferred
• 1+ year of automotive industry experience preferred

Why work in New York, NY New York, NY is a vibrant and diverse city known for its rich culture, endless entertainment options, and career opportunities across various industries. Living and working in New York allows you to engage with a dynamic community and enjoy world-class dining, arts, and recreation, making it an exciting place to call home.