Customer Operations Specialist - (f/m/d) - Dutch Speaker
About us At CYCLE, we’re redefining urban mobility for the people who keep cities moving: couriers, riders, and delivery pros. Our e-bike subscription service combines durable vehicles, fast repairs, and real support, everything riders need to stay on the road. From Berlin to London, Vienna to Amsterdam, we operate in 200+ cities across Europe, providing thousands of riders with bikes built for work, not for show. Our mission is simple: make last-mile delivery more reliable, affordable, and sustainable, one ride at a time. With every bike we deploy, we’re helping build the backbone of smarter, greener cities. Ride with us into the future - sustainable, efficient, and full speed ahead! Your Mission As a Customer Operations Specialist, you'll own our SMB customer relationships while overseeing subscriptions, billing, asset management, and logistics fulfillment. From managing customer interactions to orchestrating seamless order delivery, you'll be the strategic partner our customers rely on to drive their success and operational efficiency Responsibilities: Be the main contact for our SMB customers’ subscriptions, billing, and account needs. You’ll handle their day-to-day questions and make sure they get what they need. Monitor customer accounts and resolve issues quickly to strengthen partnerships. Collaborate with internal teams to escalate complex cases and orchestrate seamless solutions that exceed customer expectations. Own end-to-end fulfillment—efficiently coordinate orders, schedule deliveries and pickups, communicate progress, and build customer confidence. Your skills and qualifications Your Profile:Fluency in Dutch and English (written and spoken); German is plus 1–3 years of operations, account management, or customer support experience, preferably in mobility or fleet businesses. Skilled communicator with ability to handle customer calls professionally and responsibly Strong organizational skills and attention to detail Manage multiple accounts simultaneously with speed and accuracy Handle high-volume work with structured discipline and reliability Team-oriented mindset with a strong sense of ownership Problem solver with customer focus Proficient with CRM platforms (Odoo preferred) Foundational understanding of logistics operations and delivery management. What you can expect from us Exciting industry: You will work in the dynamic world of mobility, which is a constantly evolving sector. Real impact: Your work improves the lives of many bike couriers. Trust & responsibility: At CYCLE you can make a difference right away and implement your ideas. Boredom? Not a chance! Shape the future: As part of our growing start-up, you will help to shape tomorrow's mobility. International team: Work alongside motivated colleagues from all over the world. Teamwork is very important to us. Good compensation: We offer an attractive salary, modern equipment, and equity options. Strong network: You will never be alone — our experienced mechanics will always be at your side. Diversity At CYCLE, we believe diversity makes us stronger. No matter who you are, where you're from, or what makes you unique, you're welcome here. How to reach us