Customer Onboarding/Success
Job Description:
- Lead onboarding for new customers.
- Create and run personalized onboarding plans.
- Act as main point of contact after signup.
- Spot upsell opportunities and maintain customer happiness long-term.
- Handle incoming support inquiries and resolve issues.
- Gather customer feedback and work closely with Product and Engineering teams.
Requirements:
- 5+ years in customer success, support, or similar roles
- Ability to translate complex information into clear understanding for clients
- Proven experience resolving complex customer problems
- Comfortable working remotely during Americas time zones
- Strong written and verbal English communication
- Tech-savvy and quick to learn new tools
- Calm under pressure, great at problem-solving and de-escalating issues
- Self-motivated and highly organized
- Experience with Intercom and Slack (nice to have)
- Multilingual (especially Spanish or Russian) (nice to have)
- Background in healthcare tech (nice to have)
Benefits:
- Competitive salary
- Paid time off
- A supportive, collaborative remote team
- Real opportunities to grow as we expand
- Long-term, stable role in a profitable company