Customer Implementation Lead – Publishing Technology

Roxen develops software for automated print and publishing workflows used by newsrooms and media groups around the world. Our platform helps publishers streamline the production of newspapers, magazines and e-papers while maintaining editorial control, design flexibility and efficient day-to-day workflows. Our customers range from regional newspaper groups to large international media organizations operating complex multi-edition and multi-channel publishing environments. We are now looking for an experienced Customer Implementation Lead to support customer projects across the Americas. About the role As Customer Implementation Lead at Roxen, you will play a central role in our customer deliveries - from planning and onboarding to implementation and go-live. You will work closely with customers, editorial teams and technical stakeholders to ensure that Roxen is integrated smoothly into existing workflows, systems and production environments. The role combines project leadership, customer dialogue and operational understanding of publishing workflows and technical integrations. Our platform is part of the broader newsroom ecosystem, including CMS platforms, planning tools, advertising systems and other editorial or production-critical applications. Understanding how these environments work in practice is an important part of the role. You will lead projects together with experienced colleagues internationally, while operating with a high degree of ownership and independence in your day-to-day work. The role is fully remote within American time zones and includes occasional travel to customers and team meetings.

Responsibilities

Lead implementation and onboarding projects for newsroom and publishing customers Coordinate project activities across customers, technical specialists and external partners Support integrations and workflow adaptations in customer environments Drive project planning, communication and follow-up throughout the delivery process Build strong working relationships with customer stakeholders, editorial teams and technical contacts Contribute operational insights and customer feedback to ongoing product development We believe you have Experience leading or coordinating complex software, workflow or transformation projects in publishing, newsroom or media environments A strong understanding of how editorial, production and technical teams work together in day-to-day operations Experience working with publishing systems, CMS platforms, newsroom tools or workflow-oriented enterprise software Familiarity with integrations between editorial, production and business-critical systems — from CMS and planning tools to advertising and revenue platforms The ability to create structure, build trust and move projects forward across teams with different priorities and perspectives Professional-level English communication skills; Spanish is a plus You may come from a vendor, publisher or internal technology organization. What matters most is that you understand publishing environments and are able to navigate both technical and operational discussions. Who you are You enjoy taking ownership, working closely with customers and collaborating with colleagues across teams and time zones. You combine structure, technical curiosity and a pragmatic approach to problem-solving. You enjoy environments where software, workflows and real-world production come together, and where long-term customer relationships matter. Why Roxen? Roxen is a specialized software company with deep roots in publishing technology and newsroom workflows. Our software is used every day by media organizations where reliability, flexibility and efficient production matter. We are a small and experienced team, and we work closely together across development, implementation and customer support. Many of us have worked together for a long time. We value curiosity, collaboration and a practical approach to problem-solving, while continuously improving the way we work as the company grows. At Roxen, you will work with: technically mature products used in real production environments experienced colleagues with deep domain expertise international customers and complex implementation projects a high degree of trust, ownership and flexibility software development closely connected to real customer workflows Interested in learning more? We review applications and introductions on an ongoing basis and welcome your interest. If you would like to learn more about the role or Roxen, please feel free to reach out.