Customer-Facing AI Prompt Engineer Trainee (Not a developer position)
Customer-Facing AI Prompt Engineer (Trainee) Erie, PA – On-site for first 90 days, then remote OttoQa is shaping the future of AI-powered call center quality assurance. Our custom prompts are the engine behind our platform's performance—and we're looking for a detail-oriented, curious thinker to help us design, test, and refine them. This is not a developer role. Instead, you'll collaborate with our product team and customers to translate real-world QA challenges into precise AI instructions. If you enjoy problem-solving, pattern-spotting, and clear communication, you'll fit right in.
What You'll Do
- Write, refine, and improve prompts that evaluate call center conversations
- Test prompt performance to ensure it meets customer expectations
- Translate client needs into logical, structured AI instructions
- Identify inconsistencies, fix edge cases, and optimize accuracy
You're a Great Fit If You
- Think logically and pay close attention to detail
- Write and communicate with clarity
- Enjoy improving "almost right" solutions until they're perfect
- Are comfortable having thoughtful, solution-focused conversations with clients
Bonus Skills
- Experience in contact centers or quality assurance
- Familiarity with GPT-style AI tools
- An eye for how systems might be misused or "gamed"
Position Details
- Type: Full-time
- Location: Erie, PA (on-site first 90 days, then remote)
- Training: Comprehensive—no prior AI experience required
- Pay: $18–$20/hour + benefits
- Eligibility: Must be legally authorized to work in the U.S.
If you love puzzles, logic, and making complex systems work smoothly, we'd love to hear from you.