Customer Experience Professional
Job Description:
- Acts as the first point of contact via phone call, email or callback for candidate/Field Offices/Clients on payroll/time entry system, or access issues related to the online time reporting system, compliance requirements, benefits, 401K, sick pay, verification of employment requests, Canadian ROE's & Availability, and tax inquiries/issues.
- Resolve issues by using their diverse knowledge of Field Service Center Departments and Branch functions.
- Processes and documents transaction or Initiate a form to be resolved by Payroll Operations.
- Educates branch offices about timelines, procedures and the cost/benefit of various alternatives.
- Educates candidates about the various self-service options via the websites and Interactive Voice Response (IVR).
Requirements:
- High school diploma or equivalent
- 3+ years previous customer service experience required
- 1+ years Call center experience
- Payroll experience a plus
- Knowledge of Microsoft Office Suite applications
- Ability to learn other applications easily
- Knowledge PeopleSoft other HR applications preferred
- Exercise of judgment, knowledge/recall, hearing
- Ability to speak and write clearly
- Visual ability
- Ability to sit for extended periods of time
- Ability to enter data
- Use of call center telephone/email application or other office equipment
- Ability to demonstrate attendance
- Ability to sequence, follow directions
- Ability to collaborate with team and others to perform work responsibilities
- Ability to meet or exceed all quality standards.
Benefits:
- group health insurance benefits (medical, vision, dental)
- FSA and HSA healthcare accounts
- life and accident insurance
- adoption and fertility assistance
- paid parental leave of up to 6 weeks
- short/long term disability
- paid time off for vacation, personal needs, and sick time
- up to 17 days of Choice Time Off (CTO) per calendar year
- up to 11 paid holidays per calendar year
- 401(k) savings and investment plan or deferred compensation plan with employer match of 100% on the first 3% of contributions