Customer Experience Escape Consultant
Role Overview We are currently seeking enthusiastic and customer-focused individuals to join our expanding remote team as Customer Experience Escape Consultants. In this role, you will support clients with travel planning assistance, reservation coordination, and trip-related services while helping create smooth and enjoyable vacation experiences. This opportunity is ideal for individuals who enjoy working with people, staying organized, and handling details in a remote environment. Previous travel industry experience is not required, as onboarding, training, and continued support are provided.
Responsibilities
Assist clients with planning vacations, cruises, resort stays, and getaway experiences Research travel opportunities, accommodations, transportation, and package availability using approved booking tools Review travel confirmations and reservation details for accuracy and completion Provide professional recommendations and customer assistance based on travel preferences, timelines, and budget goals Communicate with clients through phone, email, and online messaging systems Support itinerary revisions, booking updates, and customer service requests Maintain organized travel records, customer information, and booking documentation Participate in virtual training sessions, team meetings, and ongoing development programs What We Provide Remote work flexibility Flexible scheduling structure Training and onboarding support Access to travel incentives, discounts, and supplier promotions Collaborative and supportive team environment Opportunities for long-term professional growth
Qualifications
Strong communication and customer service abilities Ability to multitask and stay organized in a remote setting Comfortable working with computers, online systems, and communication platforms Reliable internet connection required Detail-oriented and self-motivated Must be at least 18 years old Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain