Customer Experience Associate (Unlicensed)
Robinhood is on a mission to democratize finance for all, and they are seeking a Customer Experience Associate to support users through complex financial topics. This role focuses on providing high-touch support and guidance on financial products while ensuring customers feel understood and valued.
Responsibilities
- Provide an exceptional experience for customers through chat, email, and phone channels, helping them navigate financial topics and platform tools
- Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends
- Grow your financial services expertise as you develop deep proficiency in Robinhood’s products and a range of financial concepts
- Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment
Skills
- A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills
- Excellent written and verbal communication skills with the ability to explain complex topics clearly
- Effectiveness and willingness to adapt to customer experience delivery through both phone and written channels
- Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback
- Ability to exercise independent thought, prioritize tasks in a multi-task environment, and adapt to new challenges
- Ability to work the required shift for a 24/7 model
- Experience working in a customer support environment is preferred
- A Bachelor's degree or prior experience in the financial services industry is a plus
Benefits
- Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
- Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
- Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
- Employer-paid life & disability insurance, fertility benefits, and mental health benefits
- Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
- Exceptional office experience with catered meals, events, and comfortable workspaces
Company Overview