Customer Engagement Travel Advisor
Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service. Role Summary Do you enjoy connecting with people, providing exceptional service, and helping create memorable experiences? We are seeking enthusiastic individuals to join our growing team as Customer Engagement Travel Advisors. In this role, you'll work directly with clients to help transform travel ideas into well-planned vacations. From initial conversations to trip preparation, you'll provide guidance, support, and coordination while building lasting client relationships. No prior travel industry experience is required—training and ongoing development resources are provided.
What You'll Do
Connect with clients to understand their vacation interests, travel goals, and preferences Explore travel options including resorts, cruises, guided vacations, accommodations, and activities Assist with gathering trip details and coordinating travel arrangements Share destination information and travel recommendations based on client interests Help oversee reservation progress and confirm travel details are accurate Provide ongoing support before and after bookings are completed Maintain organized customer information and activity records Stay informed about supplier promotions, new travel opportunities, and destination updates Participate in virtual learning programs and team collaboration meetings
Preferred Qualifications
Strong relationship-building and communication skills Customer-focused mindset with a passion for helping others Excellent organizational and problem-solving abilities Ability to work independently and manage priorities effectively Comfortable using email, online platforms, and standard computer applications Dependable internet connection and professional work habits Positive attitude and eagerness to learn Must be 18 years of age or older Must be legally authorized to work in the US, UK, Mexico, Australia, Spain, or other qualifying regions Benefits and Advantages Fully remote work environment Flexible schedule options Comprehensive onboarding and industry training Ongoing coaching and mentorship Access to travel supplier relationships and professional resources Travel-related discounts, incentives, and rewards programs Opportunities for advancement and leadership development Supportive team culture focused on growth and success