Customer Care Specialist - Remote NC

Full-Time Entry-Level Position – Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team! Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families Who Thrives in This Role? You’ll love this job if you’re: 🗣️ An advocate – You care deeply about the customer experience and stop at nothing to deliver value. 🧠 A creative problem solver – You can think outside the box and find the best solution using available tools. ✍️ A wordsmith – You’re clear, concise, and approachable in both written and verbal communication. 🤝 A helper – You’re patient and understanding, committed to creating positive interactions. 📋 An organized multitasker – You juggle tasks with ease and maintain high productivity. 👥 A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed. What You’ll Do: Serve as the first point of contact for customer support (primarily via email, phone, and live chat). Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey. Update and maintain accurate support documentation and FAQs. Collect and route customer feedback for internal improvement. Demonstrate perseverance and empathy in resolving client concerns. Learn continuously and share your knowledge with teammates. What We’re Looking For: Excellent written and verbal communication skills. Commitment to working hard to grow. A customer-first mindset with a strong desire to assist others. Previous customer service or soft sales experience is a plus. Comfort with live chat, email communication, and CRM platforms. Ability to learn quickly, stay organized, and handle multiple priorities. A positive attitude and a growth mindset – we value coach ability over perfection! 🎯 Don’t meet every qualification? Tell us in your application how your unique skills make you a great fit. What We Offer: 💵 Weekly pay plus performance-based bonuses 🩺 Health, life, and retirement benefits 🚀 Merit-based promotions and opportunities for advancement into leadership roles 🤝 A supportive, team-oriented culture that values your growth Ready to make a real impact while building a long-term career? Apply today to join a team that values passion, purpose, and people. Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities NC Raleigh 27610