Crisis Hotline Advocate, Remote

Overview

Join our dedicated team as a Remote Crisis Hotline Advocate. Your empathetic communication skills and crisis management knowledge will help de-escalate situations, connect callers to appropriate services, and promote hope and stability during their most vulnerable moments. This position offers a flexible remote work environment, empowering you to serve communities with dedication and professionalism. Impact: Responsible for daily answering of the crisis hotline, utilizing best practice models while providing services and based on caller's needs connecting individuals to appropriate services. Days/Hours: Sunday Thursday, 9:00am-6:00pm This position requires candidates to have scheduling flexibility during the day to include a weekend shift as needed to support the team and meet the needs of this agency. May be requires to be available to assist during emergencies and other critical times. Essential Job Functions: Provides empowerment-based services and advocacy to callers, including domestic violence information, crisis de-escalation and intervention, developing personalized safety plans and providing resources / referrals as needed. Qualifications:

• Valid Florida driver’s license. Safe driving record. Proof of Automobile Liability Insurance
• High School Diploma required
• One year experience in human services, social work, or related field preferred
• Computer Literate (Microsoft Office, data entry, etc.)
• Ability to type at least 30 wpm
• Bilingual preferred, specifically English, Spanish and Creole languages
• Ability to display empathy and utilize active listening skills Experience:
• Proven experience in crisis intervention, trauma-informed approach, counseling or related social services roles.
• Strong knowledge of crisis management techniques best practices.
• Familiarity with social work principles, motivational interviewing methods.
• Excellent active listening skills combined with the ability to remain calm under pressure in emotionally charged situations.
• Demonstrated ability to handle sensitive information with discretion while adhering to confidentiality standards.
• Prior experience working remotely using digital communication tools is preferred but not required. Additional requirements:
• Employee will be required to take the Department of Children and Families (DCF) Core Competency training and obtain a passing grade of 75% or higher.
• Upon hire, candidate will be required to take the Department of Children and Families (DCF) Core Competency training and obtain a passing grade of 75% or higher.
• If selected, candidate will be required to undergo a Department of Children and Families (DCF) Level II background screening Pay: $17.00 per hour Expected hours: 40.0 per week Benefits:
• 401(k) matching
• Employee assistance program
• Health insurance
• Paid time off Work Location: Remote