Credentialed Veterinary Technician (Regional Remote), ASPCA Poison Control

Summary: As a Veterinary Technician at Poison Control, you will help pet owners and their pets every single day! You will individually and as part of a team have direct impact in saving animal lives and preventing suffering. If you are ready for a new challenge and want to work in veterinary medicine in a new remote capacity, come join us in our fast paced work at ASPCA Poison Control! ASPCA Poison Control (APC) is the leading animal poison control call center in the nation. The APC’s professional team supports veterinarians and pet owners 24/7 using a proprietary database containing over four million cases. APC is committed to protecting and improving the lives of animals through promotion of poison prevention and publication of new findings. APC helps over 400,000 animals annually. The Certified Veterinary Technician (CVT) systematically gains toxicology knowledge through APC’s staged training and mentoring process. The CVT plays a critical role at APC as the first point of contact for pet owners who need assistance with pets that have been exposed to potentially dangerous substances. The environment is team oriented and supportive to set CVTs up for success in this fast paced and challenging position. Our CVTs obtain a complete history, document exposure circumstances in the electronic medical record, calculate dosages, and use in-house protocols to either manage cases or to escalate cases to a veterinarian for further management. The CVT participates in other projects and events that are established to support APC work, further education, and enhance communication within the ASPCA. The ASPCA supports our staff with career development, and the CVT has multiple potential career paths including Senior CVT, People Manager, and others. This is a regional remote position. Candidate must reside within 350 miles of the ASPCA Office in Champaign, IL and be available for travel to Champaign, IL. Additional Work Benefits Work/life balance:

• After the 3-month training period, a standard schedule of five 8-hour shifts
• Paid vacation, sick, and personal time
• Continuing education days and allowance
• Ten paid holidays/floating holidays
• A schedule that includes half-weekends off
• Comprehensive, low-cost benefits package

Growth opportunities:

• The ASPCA has robust professional development programs to help you grow as a technician and a leader
• The ASPCA is a qualifying employer for the Public Student Loan Forgiveness program
• We are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on for support
• Tuition assistance may be available to help employee achieve a Bachelor’s degree in Veterinary Technology or a Master’s in Toxicology
• For applicants with a bachelor’s degree: Employment at APCC is considered qualifying toxicology work experience for the American Board of Toxicology. Qualified team members may be eligible to sit for board certification after 10 years of work supervised by a toxicologist

Responsibilities: Responsibilities include, but are not limited to: Case Management (90%)

• Professionally manage medical cases initiated by telephone, email, and other electronic means from practicing veterinarians, animal owners, and others, involving animals that have potentially exposed to deleterious agents or diseases.
• Obtain complete case histories and provide detailed and accurate diagnostic and treatment recommendations appropriate to the professional level of the caller and based on established APC protocols.
• Enter (type-in) information into the electronic record efficiently and accurately as conveyed during communications with caller and consultations with APC DVMs.
• Document exposures and risks, and relay detailed treatment recommendations per protocols and verbal instructions.
• Create follow up actions to have records evaluated and closed by appropriate personnel.
• Utilize ASPCA/APC resources to manage cases and access protocols, policies, and procedures.
• Maintain excellence in customer service and high medical record quality levels. Respond to quality assessments provided by quality assurance and management staff. Meet case management quality, customer service, and volume metric goals as set for specific levels of tenure.
• Consult the on-site experts, managers, and senior staff as needed for additional case-management information.
• Complete follow up phone calls to pet owners and veterinary clinics as needed to obtain additional information regarding outcomes on specific cases.

Training, Professional Development, and Supporting Opportunities (up to 10 %)

• Actively participate in on-site, off-site and virtual training, including attendance at monthly support staff rounds.
• Assist in supportive activities which may include development of protocols for the medical library database, contributions to APC blog posts on toxicology related topics, participation in the staff mentorship program, and assistance w