Creative Project Coordinator

About ePromos ePromos Promotional Products, LLC, has been a leading industry distributor in the promotional space for over 20 years! Our award-winning website combined with our sales strategy, service capabilities and enterprise level solutions consistently set us apart. As a remote-first company, ePromos embraces flexibility, collaboration, and continuous improvement. Our team is composed of passionate professionals who thrive in a fast-paced, performance-driven culture where ideas are valued and innovation is encouraged. Our values are strong with a deep-rooted emphasis on giving back as part of our ePromos Cares mission. At ePromos, we don’t just sell products—we help build brands. Join us and be part of a company that’s redefining the promotional marketing space through strategic thinking, bold creativity, and a people-first approach. BASIC FUNCTION SUMMARY The Creative Project Coordinator is the connective tissue of our creative team, keeping projects moving, people informed, and work organized. This role is responsible for trafficking creative tickets, managing the proof review process in PageProof, supporting our Digital Asset Management (DAM) platform, and serving as a responsive, service-minded liaison between creative, marketing, and sales. The ideal candidate is highly organized, detail-oriented, and genuinely enjoys the operational side of creative work. Basic design skills are a positive; customer-first mindset is essential. This position reports directly to Alex Kuck, Creative Design Manager. The following duties are not intended to serve as a comprehensive list of all duties required for this position. The job description is a summary of the major duties and responsibilities. This role may not be required to perform all duties listed and may be expected to perform additional duties as requested. ESSENTIAL FUNCTIONS Duties, Skills, Responsibilities, and Expectations Creative Ticket Trafficking

• Receive, review, and organize incoming creative Jira tickets from sales reps, account managers, and internal stakeholders.
• Ask clarifying questions upfront to ensure creative has everything needed before work begins, including specs, assets, deadlines, and context.
• Monitor ticket queues and flag bottlenecks, missing information, or unrealistic timelines before they become problems.
• Keep Jira boards clean and current, including closing completed tickets, updating statuses, and archiving stale requests.
• Ensure projects stay on schedule by following up with requestors and creative team members at key checkpoints. PageProof Trafficking and Review
• Own the day-to-day management of PageProof, our online proofing platform, for both internal and client-facing creative.
• Set up proofs, assign reviewers, track feedback rounds, and ensure approvals are completed within defined timelines.
• Communicate proof status and feedback to the creative team clearly and promptly.
• Maintain organized proof records and version history for reference and quality control. Digital Asset Management (DAM) Support
• Support the ongoing management, organization, and upkeep of our DAM platform to ensure assets are findable, properly tagged, and up to date.
• Assist in implementing enhancements, folder structures, and naming conventions as the platform evolves.
• Help onboard team members to the DAM and serve as a go-to resource for platform questions.
• Flag outdated or off-brand assets and coordinate with the design team on replacements. Basic Design Support
• Perform small-scale design edits and updates in Adobe Creative Suite or similar tools, such as swapping out copy, resizing assets, or updating logos.
• Support the creative team during high-volume periods by handling straightforward production requests independently.
• Ensure all design work, even minor edits, adheres to brand guidelines and quality standards. Administrative and Operational Support
• Monitor and respond to the team's creative request inbox in a timely, professional manner.
• Support reporting tasks including pulling data from Jira, PageProof, and other tools to help track team productivity and project metrics.
• Assist with NetSuite-related administrative tasks as directed.
• Help document and maintain process guides, SOPs, and team resources. Liaison and Customer Service
• Serve as a friendly, responsive point of contact between the creative team and internal partners across marketing and sales.
• Set clear expectations around turnaround times, project scope, and process requirements, and communicate updates proactively.
• Handle intake conversations with a service-first attitude, helping stakeholders feel heard while also managing realistic timelines.
• Escalate conflicts or capacity issues to the appropriate manager with context and a proposed path forward. MINIMUM REQUIREMENTS
• 1 to 3 years of experience in a project coordination, creative operations, or marketing support role; internship experience in a creative or agency environment is welcome