Controlled Substance/Medical Records Technician

Overview

POSITION SUMMARY The primary purpose of the Controlled Substance Technician/Medical Records position is record keeping of controlled substance prescription orders and computer data entry and retrieving of medical records. What Is Long-Term Care Pharmacy Symbria’s Long-Term Care Pharmacy combines the personalized attention of an independent pharmacy with the advanced resources of an innovative healthcare partner. With over two decades of experience as a leader in pharmacy technology, we are dedicated to developing and delivering groundbreaking solutions that safeguard patient safety, improve outcomes, and help our partner organizations thrive. Our state-of-the-art strip packaging and medication management systems are designed to enhance accuracy, save valuable staff time, reduce waste, and support consistent medication adherence across all care environments. Symbria proudly serves a wide range of long-term care settings, including Assisted Living, Skilled Nursing, Memory Care, Developmental Disability communities, and other specialized residential settings—providing dependable, resident-centered pharmacy services tailored to each community’s unique needs. Position Details

• The required hours for this position are Monday through Friday 8:00am to 4:30pm.
• This position is 100% remote.

Responsibilities

• Assist the pharmacist in the processing of controlled substance orders and prescriptions.
• Enters controlled substance orders accurately and efficiently in a timely manner, under the supervision of a pharmacist.
• Contact physician offices as needed to request new and refill prescriptions.
• Open orders as needed, verify eligibility, and input prescriptions while maintaining productivity and quality expectations.
• Document correspondence and follow up in the system.
• Process required physician letters and reconcile within the legal timeframe.
• Prepare documents and medical records for requests and audits and provide feedback to supervisor.
• Work collaboratively with other team members and manager to ensure best-practices are shared.
• Assist as needed with research of lost or missing orders per internal department requests.
• May provide backup support to other pharmacy departments based on business needs or production levels.
• Develops knowledge of pharmacy policies and procedures and complies with them.
• Enter all medical record orders into computer system accurately. Including medication and non medication orders when appropriate.
• Contact client for verification of orders as needed.
• Print reports for communities as necessary.
• Process and print accurate charts for communities monthly and on demand.
• Document correspondence and follow up in the system.
• Initiate and document correspondence and follow up in system.
• Work collaboratively with other team members and manager to ensure that best-practices are shared.
• May assist with research of lost or missing orders per internal department requests.
• May provide backup support to other pharmacy groups based on business needs or production levels.
• Any and all duties as assigned.

Qualifications

To perform this job successfully, the ability to perform each essential duty satisfactorily is necessary and the qualifications listed below are representative of the knowledge, skill, and/or ability required:

• High School diploma or general education degree (GED).
• Pharmacy Technician License and/or Certification (CPhT) as per State requirements.
• Pharmacy experience; minimum one year.
• Excellent customer service, interpersonal, verbal and written communication skills.

Qualifications

Preferred

• Data entry experience and medical records experience, minimum one year.

Why work for us? We are a 100% employee-owned company through an Employee Stock Ownership Plan (ESOP). You, along with your co-workers, have an ownership stake in this company! For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.

• Medical, Dental, and Vision Insurance
• Short/long Term Disability Insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Programs
• Paid Time Off (PTO) and Tuition/CEU Reimbursement

Symbria’s Talent Team handles candidate communication directly rather than utilizing outside agencies; if interested in this role, direct application to the job posting and contact with a Symbria talent team member is recommended. A ll applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.