Contract & Sales Support Analyst (Contract)
TMX Group is a leading global exchange company that connects cross-functional teams to enhance capital markets. The Contract & Sales Support Analyst will drive the execution of Market Data contracts and ensure compliance, while partnering with clients and the internal Sales team.
Responsibilities
- Facilitate the execution of Market Data Distribution and Exhibit A client agreements, ensuring compliance for all clients, vendors, and subscribers
- Build relationships with client, vendors and subscribers and assist them with Market Data questions on how their data usage matches with our various licensing options and impact of new policies/changes
- Partner with the Sales team to strategically identify and cultivate new local contacts and key decision-makers within the assigned Market Data accounts
- Manage the timely updating of client agreements, incorporating new revisions and addendums to maintain accuracy and legal standing
- Drive customer experience improvements by engaging clients and vendors alongside the Sales team to review policy/price updates and gather crucial feedback
- Oversee the client reporting processes to ensure accuracy and timely submission
- Maintain the integrity and accuracy of DataBP and Salesforce records for billing purposes
- Process and reconcile all incoming client requests and opportunities (e.g., changes, additions, deletions) efficiently within the Salesforce platform
- Contribute to strategic initiatives and general projects as directed by TMX Datalinx management
Skills
- Post secondary education in Finance or Business degree or equivalent experience
- Minimum 1-2 years experience in similar capacity with a focus on contracts management, client engagement, billing and customer service
- Excellent verbal and written communication skills with the ability to manage competing priorities independently
- Strong working knowledge of the Market Data industry
- Comfortable with web based service providers such as Salesforce, Workday, etc
- Ability to multi-task and thrive in a fast paced environment
- Previous experience in the Financial/Capital Markets Industry
- Canadian Securities Course or local equivalent
Benefits
- This role is hybrid (2-3 days/week in the office) - based in Toronto, ON.
- From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”.
- Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!
Company Overview