Compliance Specialist-Remote(Central Florida Ba...
About the position Responsibilities
- Monitor the complaint handling processes, and if needed, assist team members with complaint handling process.
- Monitors team member collection and customer service calls and reports violations to leadership.
- Facilitate internal and external audits, which may include providing supporting documentation and assistance with audit inquiries.
- Report non-conformities discovered during internal monitoring and/or external audits to leadership.
- Collect and analyze system data for key performance indicators and trend analysis reports.
- Research applicable regulations and how they impact current/future processes and present findings to leadership.
- Draft / Revise department policies, procedures and consumer communications utilized by HOA A/R, Loan Servicing and Collections department.
- Assist with tracking of changes to department forms, consumer facing communications, policies, procedures and training material.
- Assist with training and testing of employee's knowledge of regulations, policies and procedures.
- Assist with collection and loan servicing licensing efforts - including submission of initial applications and completion of renewals.
- Perform other duties as assigned by leadership.
Requirements
- Associate's Degree/College Diploma
- 1-3 years of experience
- Knowledge of FDCPA, UDAAP, FCRA
- 1+ years of supervisory experience Nice-to-haves
- Bachelor's Degree
- 3-5 years of experience
- Timeshare experience Benefits
- Excellent health care options, including medical, dental, and vision
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- Go Hilton: Travel Discounts Program Hilton hotel rates worldwide
- Employee Assistance Program that supports your physical and mental well-being
- Recognition Programs and Rewards apply to this job