Commercial Lines Support Specialist I
Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs. They are seeking a Support Specialist I who will be responsible for data entry of new business, renewals, and endorsements, while maintaining accurate records and providing excellent customer service.
Responsibilities
- Keeps accurate and current records in designated systems that are accessible to others
- Updates routine reports and understands information
- Performs duties that are routine and clerical in nature
- Manually rates all lines of coverage, including nonautomated and infrequent coverages, as needed
- Seeks relevant information and answers to key questions from defined sources
- Gathers input and makes recommendations to solve problems of moderate complexity
- Applies knowledge to help solve problems of relatively limited scope and complexity
- Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved
- Frequently contacts other internal departments and team members
- Performs special projects and other duties as assigned
Skills
- Good communication skills
- Demonstrated eye for detail
- Effective oral and written communication skills
- High school diploma or equivalent
- Ability to follow established processes and procedures
- Time management and ability to meet deadlines
- Customer service skills
- Proficient use of various core systems, office and computer equipment, and software packages
- Relationship-building skills
Benefits
- Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
- Wellbeing Program, including onsite fitness studio
- Paid Time Off – including holiday, vacation, and volunteer
- 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
- Paid parental leave
- Bonus opportunities
Company Overview