Collections Specialist – Virtual Assistant
Work Schedule: Monday to Friday 9:30 AM – 6:30 PM CST Includes 1-hour lunch break (8-hour shift)
About the Role
We are seeking a detail-oriented and customer-focused Virtual Assistant to support the Collections Department. In this role, you will assist with customer follow-ups, payment reminders, and general collections support while maintaining a professional and empathetic approach in all client interactions. This position is ideal for someone with prior collections experience who is comfortable communicating with customers in a clear and professional manner.
Key Responsibilities
Support the Collections Department with day-to-day administrative and customer communication tasks Contact customers regarding outstanding balances and payment follow-ups Provide clear and professional communication regarding billing and collections matters Document customer interactions and update payment status accurately Respond to customer inquiries related to invoices, payments, and service charges Collaborate with internal teams to ensure timely and accurate collections processes
Requirements
Prior experience in collections or a related customer-facing financial support role Strong customer service experience Excellent verbal and written communication skills in English Ability to handle sensitive payment conversations professionally and confidently Familiarity with service-based industries (e.g., restoration, cleaning, water/flood damage, or property repairs) is an advantage Strong attention to detail and good organizational skills