Collections Manager
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Competitive Salary
- Employer Paid Medical, Dental, Vision Insurance
- Company Provides EAP (Employee Assistance Program)
- Paid Time Off
- 401(k) plan + employer matching contributions
- Monday to Friday schedule
- Must be based out of Sarasota, FL!
- Analyzes, evaluates, and reports on performance, service, KPIs and other metrics
- Makes recommendations for action plans
- Perform continued training and education
- Implements call center and collection operational strategies
- Provides daily personnel management and oversight
- Conducts regular 1:1âs and annual performance reviews
- Recommends changes to employee levels based on activity and performance
- Enforce company policies and hold team members accountable
- 3-5+ years in a high volume collections management
- Experience in managing a remote team environment
- Experience scheduling call center operations and running call campaigns
- Excellent call center and/or collections management skills
- Results oriented with the energy and ability to deliver results daily
- Strong analytical and problem solving skills
- Understanding of and respect for compliance
- Positive attitude and approach
- Ability to drive, encourage, and motivate a team
- Willingness to exemplify our Core Values
- Follow Through
- Be Engaged
- Think First
- Be Respectful
- Be Accountable
- Diverse and friendly team
- Emphasis on work/life balance
- Guaranteed no nights/weekends
- Positive environment
- Performance-based incentives
- Advancement opportunities